Provincial Milk Bank

The Provincial Milk Bank at BC Women’s Hospital supports babies and children with donor breast milk to help them fight disease and infection.

​​​​​

About

When breast milk from a baby’s parent is not available, donor milk is the next best thing. Human milk has active beneficial properties that provide babies – especially those who are very sick – with antibodies to fight disease and infection. 

The Provincial Milk Bank, located at BC Women's Hospital, has operated continuously since 1974 and is a founding member of the Human Milk Banking Association of North America. We have screened over 10,000 donors, processed over 88,000 litres (3 million ounces) of donated milk and have supported thousands of babies and children. 

Currently, the Provincial Milk Bank ships milk to over 24 hospitals including all 14 neonatal intensive care units in BC.  

The demand for donor milk is high and often exceeds supply. We always need new donors.   

Contact information

​Address: 

Provincial Milk Bank
1R43 main floor
BC Women's Hospital, Entrance #93
4500 Oak Street
Vancouver, BC
V6H 3N1  

Phone: 604-875-2424, extension 3743 

Donate and receive

Receive milk 

If you need donor milk after your baby leaves the hospital, your doctor, midwife or nurse needs to fax a prescription to the Provincial Milk Bank at: 604-875-2371.    

Donor milk is provided to your baby at no cost while in hospital. After leaving the hospital, if you still need donor milk, we charge a processing fee to offset the cost associated with milk processing. The current rate is $5 for 120 mls (4 oz.)   

The milk supply depends on how many donors we have. Our supply varies as donors retire on an ongoing basis as they wean their babies. When supply is low, we may not be able to meet all requests and prioritize providing milk to the sickest babies. Every baby using donor milk needs to have an alternate feeding plan. 

Hospitals may order donor milk. Please see the Health Professionals Milk Bank Resources page for details. 

There are two ways for individuals to receive milk from the milk bank:​

Pick-up at BC Women's Hospital

This is available to patients who can pick up from BC Women’s Hospital in Vancouver. Please follow these steps:
  • Before coming to BC Women’s Hospital, please call the Provincial Milk Bank at 604-875-3743. If you do not call ahead, we will not have donor milk available for you.
  • Hours for placing orders are from 8 to 11:30 a.m., Monday to Friday. We are closed on statutory holidays. 
  • The team will check whether milk is available and let you know. They will ask you for your credit card number to pay for the milk, and give you a receipt. 
  • Pick-up hours for milk are from 1 to 3:30 p.m., Monday to Friday.  
Please call the Provincial Milk Bank to arrange an alternative time if these hours are challenging for you. 

Delivery by courier

Delivery by courier is available if you live outside the Greater Vancouver area, or if your milk order is for 50 bottles or more. The patient pays the cost. 

Please follow these steps:
  • Call the Provincial Milk Bank at: 604-875-2424, extension 7634 to see whether milk is available.
  • Hours for placing orders are from 8 to 11:30 a.m., Monday to Friday. We are closed on statutory holidays. 
  • The team will check whether milk is available and let you know. They will ask for your credit card number to pay for the milk. Your receipt will be included with the milk delivery.
  • Once the team has confirmed whether milk is available, they will confirm the pick-up date with you. Ensure you have this detail before arranging a courier.
  • Once you have the details, call your courier to arrange pick-up from our BC Women’s Hospital location.  
  • Pick-up hours for milk are from 1 to 3:30 p.m., Monday to Friday.
​​​​​​

​Donate milk

We follow the Human Milk Banking Association of North America Standards. Each donor must complete a screening process before we can accept and utilize their milk. If you answer yes to all the below requirements, please fill in our onli​ne expression of interest form.  

You can most likely donate milk if you:
  • Are in good general health
  • Have more breast milk than you need for your own baby. We ask that each donor donates at least 4.2 litres (150 ounces) of milk over a period of time. This helps to cover the costs of screening.
  • Are bereaved. We accept any amount of appropriately stored milk from bereaved donors, assuming they have completed the screening process. You can learn more by reading our lactation after loss (PDF) pamphlet.
  • Are willing to have a blood test to rule out certain diseases.
  • Are not taking certain medications, including antidepressants and galactagogues (medications that increase milk production). Progestin-only birth control pills, thyroid replacement hormones, human insulin, prenatal vitamins, iron or calcium, and other medications are acceptable (check with the Milk Bank in advance).
  • Live in Canada 
  • Can drop off your milk at BC Women’s Hospital or a milk collection depot, or pay to have your milk couriered to the hospital. Please check with the Provincial Milk Bank as there are areas of BC where shipping may be covered.
Depending on the number of prospective donors who have contacted us, it may take us a week or two to get back to enquiries. 

  • After you make a donor enquiry, a screening nurse will contact you by phone or in-person.
  • If the screening nurse identifies no issues, BC Women’s Hospital will send a set of screening forms to you by email, mail or fax. These forms include a medical history sheet, consent to contact your primary care health care provider, information on blood screening and an agreement to donate. 
  • After you return the forms, our team will review ​them, then contact your primary health care provider to order blood work. You can do this at a local community blood lab, the cost of which is covered by the Provincial Health Plan.
  • Once we receive results, the Provincial Milk Bank will contact you. 

​Delivery to the Provincial Milk Bank

If you plan to courier milk to BC Women's Hospital, before calling the courier, please contact the Provincial Milk Bank at 604-875-2424, extension 7634, to confirm details and courier arrangements. If you use a courier, it will usually be at your expense. Check with the Provincial Milk Bank, as there are areas of BC where shipping may be covered.

Below are the details for milk banks across the province. Before dropping off at any location, donors must call the depot that they plan to use to confirm times and location.

Milk Bank collection depots


Fraser Health

Abbotsford Health Unit: 604-864-3400 
104-34194 Marshall Rd. Abbotsford 
Drop-off hours: 9:30 a.m. - 3:30 p.m., Monday - Friday

Agassiz Health Unit: 604-793-7160
7243 Pioneer Ave, Agassiz 
Drop-off hours: 8:30 a.m. - 4 p.m.  

Burnaby Health Unit: 604-918-7605 
300-4946 Canada Way, Burnaby 
Drop-off hours: 8:30 a.m. - 4 p.m., Monday to Friday 

Chilliwack Health Unit: 604-702-4903 
45470 Melholm Rd, Chilliwack 
Drop-off hours: 8:30 a.m. - 4 p.m. seven days per week, no appointment needed

Cloverdale Health Unit: 604-575-5100 
205-17700 56 Ave, Cloverdale 
Drop-off hours: 8:30 a.m. - 4:30 p.m. Monday - Friday 
No appointment needed during weekdays; by appointment on weekends and stat holidays 

Delta North Health Unit: 604-507-5400 
11245 84 Ave, Delta 
Drop-off hours: 8:30 a.m. - 4:30 p.m., Monday - Friday 

Delta South Health Unit: 604-952-3550 (switchboard - ask for South Delta Public Health Unit) 
1826 4949 Canoe Pass Way, Delta 
Drop-off hours: 8:30 a.m. - 4:30 p.m. Monday - Friday 

Guildford Health Unit: 604-587-4750 
100-10233 153 Street, Surrey 
Drop-off hours: 8:30 a.m. - 4:30 p.m. Monday - Friday 

Hope Health Unit: 604-860-7630 
444 Park Street, Hope 
Drop-off hours: 8 a.m. - 4 p.m. Monday - Friday 

Langley Health Unit: 604-539-2900 
110-6470 201 Street, Langley 
Drop-off hours: 8 a.m. - 4:30 p.m. Monday - Friday 

Maple Ridge Health Unit: 604-476-7000 
400-22470 Dewdney Trunk Rd, Maple Ridge 
Drop-off hours: 8:30 a.m. - 4:30 p.m. Monday - Friday 

Mission Health Unit: 604-814-5500 
7298 Hurd Street, Mission - first floor 
Drop-off hours: 8:30 a.m. - 4 p.m. Monday - Friday as pre-arranged by phone call

Newport Health Unit: 604-949-7200 
200-205 Newport Drive, Port Moody 
Tri-Cities Public Health (Coquitlam, Port Coquitlam, Port Moody) 
Drop-off hours: please call ahead for arrangements 

Newton Health Unit: 604-592-2000 
7337 137 Street, Surrey 
Drop-off hours: 8:30 a.m. - 4:15 p.m. Monday - Friday 

New Westminster Health Unit: 604-777-6740 
218-610 6th Street, New Westminster 
Drop-off hours: 1 - 4 p.m. Monday - Friday, unless otherwise arranged by phone

North Surrey Health Unit: 604-587-7900 
220-10362 King George Boulevard, Surrey 
Drop-off hours: 1 - 4 p.m. Monday to Friday, by pre-arranged appointment
Contact: Kathleen Ward-Driscoll, 8:30 a.m. - 4 p.m., 604-587-7930 

White Rock Health Unit: 604-542-4000 
15476 Vine Street, White Rock 
Drop-off hours: 9 a.m. to 4 p.m. Monday to Friday

Interior Health

Kamloops Public Health: 250-851-7300 extension #0 
519 Columbia Street, Kamloops 
Drop off hours: 8:30 a.m. - 4 p.m., Monday - Friday

Kelowna Community Health Services: 250-469-7070 extension 3, 2 
2nd Floor - 505 Doyle Avenue, Kelowna 
Drop off hours: 8:30 a.m. - 4 p.m., Monday - Friday

Island Health

Nanaimo Regional General Hospital: 250-755-7691 extension 52144; milkdepotnrgh@viha.ca 
1200 Dufferin Crescent, Nanaimo 

Victoria General Hospital: 250-727-4136 
1 Hospital Way, Victoria

Campbell River Depot: 250-850-2110
Campbell River Public Health Unit, #200-100 Island Highway
Drop off hours: 8:30 a.m. - 4 p.m.

Northern Health

University Hospital of Northern British Columbia: 250-565-2000 
1475 Edmonton Ave, Prince George
 
Terrace Ksyen Regional Hospital: 250-638-4069 
2800 Tetrault Street, Terrace
Drop-off hours: 8 a.m. - 4 p.m., Monday - Friday

Vancouver Coastal Health

BC Women's Hospital: 604-875-3743 
4500 Oak Street, Vancouver 
Drop-off hours: 8 a.m. - 4 p.m., Monday - Friday 

Evergreen Community Health Centre: 604-872-2511 
3425 Crowley Dr, Vancouver 
Drop-off hours: 8:30 a.m. - 4 p.m., Monday - Friday

Gibsons Health Unit: 604-984-5070 
821 Gibsons Way
Drop-off hours: 8:30 a.m. - 4 p.m., Monday - Friday

North Shore Community Health Centre: 604-983-6700 
2121 Marine Drive, West Vancouver (within West Vancouver Community Centre, main level ambulatory clinic) 
Drop-off hours: 1:30 p.m. - 4 p.m., Monday - Friday. Closed weekends and stat holidays
No appointment needed 

Raven Song Community Health Centre: 604-709-6400 
2450 Ontario Street, Vancouver 
Drop-off hours: 8 a.m. - 4 p.m., Monday - Friday 

Richmond Public Health: 604-233-3150 
8100 Granville Avenue, Richmond 
Drop-off hours: 9 a.m. - 4 p.m., Monday - Friday 

Squamish Health Unit: 604-892-2293 
1140 Hunter Place, Squamish 
Drop-off hours: 9 a.m. - 2 p.m, Thursdays
​​​​​​​​​​​​​​​

Find more health information on donating milk​, including further details on screening, collecting and storing.

Tab Heading